The Call Center Department at our Corporate Office in Marietta is looking for a new team member to fill the position of Call Center Associate I
***Closing date for this job will be Monday, November 28, 2016***
Job Functions:
• Reflects the Northwest Way.
• Sell additional services. This includes NorPest Green, NorPest, Mosquito Reduction, Fireant Control, and Carpenter Bee Protection.
• Call Warranty Activation Card Customers. Explain the warranties to these new homeowners of pretreated new construction and sell additional services.
• Receive inbound questions / concerns from customers / prospects via telephone and via e-mail. Research these questions / concerns, resolve issues, and provide closure for customers.
• Calm and defuse angry customers.
• Efficiently escalate appropriate inquiries or problems to managers
• Manage accounts. This may include Customers, Home Inspectors, Realtors, etc.
• Perform special projects. This could include: warm calling pest customers without termite to set up inspections for our inspectors, warm calling termite customers without pest to sell pest control, warm calling 90 day termite letters to set up inspections for our inspectors, performing quality control calls. Other projects will arise as opportunities for Northwest to grow.
